About Threadsy
Hours of Operation
Hours of Operation
You can place an order on Threadsy.com 24 hours a day, 7 days a week. Our customer support team is available M-F from 8 AM to 8 PM EST and usually responds to messages within one business day. Need something quick? Give us a chat during business hours using the LiveChat button at the bottom right of this page.
Where are you located?
Where are you located?
Threadsy is headquartered in Austin, TX. Orders are shipped from just outside Chicago, IL. Many folks on the team work remotely from other cities, too, to make this website and your order as perfect as possible.
Does Threadsy sell to individuals or businesses?
Does Threadsy sell to individuals or businesses?
Anyone can shop with Threadsy, we do not require any business documentation or minimum purchase to order.
Is the inventory on the website up-to-date?
Is the inventory on the website up-to-date?
Yes, the quantities indicated on our website are update frequently and reflect inventory in the warehouse. Check back for availability as inventory is updated frequently.
Do you offer decoration, embroidery or screen-printing services?
Do you offer decoration, embroidery or screen-printing services?
No, Threadsy doesn’t offer decoration services. We’ll supply the blank canvas (or t-shirt or tote bag), the rest is up to you.
Do you carry irregulars or seconds?
Do you carry irregulars or seconds?
Threadsy only carries first-quality products. We do not sell seconds or irregulars at this time.
Your Account
Do I need an account to shop Threadsy?
Do I need an account to shop Threadsy?
No, you do not need an account to shop with us. You can check out as a guest. We recommend creating an account before you order for the best customer experience.
How can I create an account?
How can I create an account?
How do I log into my account?
How do I log into my account?
Your Orders
How do I place an order?
How do I place an order?
Orders can be placed on our website. If you have a problem checking out, please contact us.
Do you have a minimum order size?
Do you have a minimum order size?
No. There is never a minimum order amount.
Can I make changes to my order after it has been placed?
Can I make changes to my order after it has been placed?
No, orders cannot be modified after they are placed.
How can I cancel my order?
How can I cancel my order?
Once orders have been placed they cannot be cancelled. This is due to Threadsy's integrated fulfilment system which sends orders directly to our warehouse once placed. If you have placed an order in error please email cusotmercare@threadsy.com and we will send you a free return label to send the items back to us for a refund.
Where is my order?
Where is my order?
Click here and follow the instructions to check the status of your order.
For shipping details, your shipping notification email contains a tracking link with details about shipping status from the carrier.
Do you have a record of past orders?
Do you have a record of past orders?
Click here and follow the instructions to see past orders.
If you were not logged into a Threadsy account when you placed your order, you will need the order number, and email address used to place the order in order to look up past orders.
Fast Shipping and Fulfillment
How much does shipping cost?
How much does shipping cost?
It depends! We offer free standard shipping for orders $50 and over. For orders under $50, we offer standard shipping for a flat rate of $9.95. Most orders ship out the same business day, but if you’re really in a hurry, we also offer expedited shipping. Expedited shipping costs and availability vary depending on your location and the size of your order, so head to checkout to see details.
Do you offer free shipping?
Do you offer free shipping?
We sure do! Standard shipping is free for orders over $50. This will show up automatically during checkout for eligible carts—no code needed!
When will you ship my order?
When will you ship my order?
As quickly as we can! We’re proud to offer fast fulfillment to all our customers, whether you choose standard or expedited shipping*. That’s why orders placed by 4:59 PM ET ship out the same business day, with no extra processing fee!
*Please note: standard vs. expedited shipping refers to the shipping speed with the carrier (UPS or USPS). Threadsy processes most orders to ship out same business day!
How long will it take for my order to arrive?
How long will it take for my order to arrive?
Most orders with standard shipping will arrive in 3-5 business days.
Most orders with expedited shipping will arrive within 3 business days. If you’re looking for something more specific, you can see delivery estimates for your order content, date and ZIP code on the shipping screen at checkout.
Please note that we do not ship on weekends or major U.S. holidays including Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and New Year’s Day.
What shipping carriers do you use?
What shipping carriers do you use?
We ship via UPS and USPS.
Can I track my order?
Can I track my order?
Once your order has shipped, you will receive an email with a tracking number and link for tracking the status of your order.
Where does Threadsy ship?
Where does Threadsy ship?
Threadsy ships within the USA, including Alaska and Hawaii. We are not able to ship to U.S. territories, internationally or via Military Mail (APO, FPO, DPO).
Returns & Cancellations
What is the return policy?
What is the return policy?
We want you to be thrilled with your purchase and if you're not-- we want to make it right. Threadsy offers free returns.
To return an item click here and follow the instructions, or reach out to our customer care team.
How can I return an item I bought online?
How can I return an item I bought online?
Click here and follow the instructions to make a return.
If you do not have a Threadsy account, you will need the order number provided in your confirmation email.
Please note that returns must be made within 60 days of receiving your order. We cannot accept returns on decorated or washed garments under any circumstances.
How can I cancel my order?
How can I cancel my order?
Once an order has been placed it cannot be cancelled. Orders are sent directly to our fulfillment system and are picked and packed within minutes of being placed. If you place an order by mistake please reach out to customercare@threadsy.com and we'll be happy to send you a free return shipping label.
My order is damaged or incomplete. How can I file a claim?
My order is damaged or incomplete. How can I file a claim?
Oh no! We’re so sorry for the inconvenience.
Please click here and follow the instructions to initiate a return.
Can I exchange for store credit or a replacement product?
Can I exchange for store credit or a replacement product?
Unfortunately, Threadsy does not offer exchanges or replacements. When you make a return, we will refund your original method of payment. You may place a separate order for replacement products.
Please click here and follow the instructions to make a return.
Will I be reimbursed for shipping?
Will I be reimbursed for shipping?
We are not able to reimburse the costs for shipping your order. However, we do cover shipping costs for returns.
Is there a restocking fee?
Is there a restocking fee?
Threadsy does not charge restocking fees for valid returns. We reserve the right not to permit a return or to charge a restocking fee if we believe in our sole discretion you are abusing the return policy.
Sales Tax
Will I be charged sales tax?
Will I be charged sales tax?
Threadsy collects sales tax for all orders as required by state law. Sales tax is based on the 'ship-to' location for your order and whether or not the items purchased are taxable. If you’re a qualified reseller, non-profit, school, or government entity, you can shop tax free on Threadsy.com.
Click here to learn more and submit your application.
Payment
What credit cards are accepted?
What credit cards are accepted?
Threadsy accepts the following payment methods: American Express, Diners Club, Discover, Mastercard, and Visa.
What are other ways to pay?
What are other ways to pay?
Looking to make checkout even easier? We accept Apple Pay and Google Pay!
Note: If you don’t see the Pay Now button at checkout, make sure your preferred method is set up on your browser/device!
Do you ship COD?
Do you ship COD?
No, we do not ship COD. Threadsy accepts credit card payments at time of purchase.
Do you accept school or government purchase orders?
Do you accept school or government purchase orders?
Not at this time.
